Published August 21st, 2007 by
Design/Usability: On-site Search Tools Can Hurt (or Help) Your Business
Site search tools can frustrate customers if they can’t be mapped to provide results for different wording or spelling of search terms. Todd Follansbee explains what you need in a search tool, and how to use it to improve both search and your website usability. Date: Aug 21, 2007, 08:45