Published September 2nd, 2008 by
'Where Starbucks Fails' by Bob Bly
Bob Bly’s latest blog post is titled “Where Starbucks Fails”. [Blog]
Bob Bly’s latest blog post:
Where Starbucks Fails
Bob says, “Starbucks mission statement, according to their Web site, is to “develop enthusiastically satisfied customers all of the time.â€
If that’s so, can anyone answer me why none of the Starbucks in my area can give me a slice of lemon with my iced tea?”.